OTHER TECHNIQUES IN QUALITY MANAGEMENT

TOTAL QUALITY MANAGEMENT

• It is about doing things better and never satisfied with an existing process or procedure.
• It involves workers in the organization at all levels 
• Accept that the push for quality is a way of life and an ongoing process
• One of the popular tools is 5s, which are Seiri, Seiton, Seiso, Seiketsu and Shitsuki in Japan.

INTERNATIONAL STANDARDS ORGANIZATION (ISO) CERTIFICATION

ISO Standards require that all processes and procedures be properly documented.

ISSUES AFFECTING PRODUCTIVITY

Employees are most productive when they work in an orderly environment where the rights of workers are respected and a high standard of discipline is maintained. Presenteeism refers to workers who come to work when they are ill or injure which makes them unproductive and potentially a danger to other worker.